MANAGED SERVICES

As info tech becomes increasingly vital to business operations, companies need proactive IT support and monitoring to ensure stability. Pentech, a leading IT services company in Malaysia, offers IT Managed Services with Pentech 1X, which features a Network Operation Center (NOC), as part of your network infrastucture.

We provide both proactive network monitoring and IT support maintenance for network, data, security, server & storage, and cloud systems ensuring business continuity and adhereance to industry standards. Moreover, to ensure high performance, data security, and data integrity, we adhere to ITIL Guiding Principles in our processes & procedures.

Our IT Managed Services are tailored to businesses of all sizes and industries. Industries such as automotive, education, engineering, financial services, government, healthcare, and manufacturing. We specialize in delivering managed IT services to organizations across Malaysia. Our customized solutions are here to meet the unique needs of each client.

Our team of seasoned professionals helps optimize technology investments, allowing businesses to achieve greater Total Cost of Ownership and Return on Investment. Furthermore, partnering with Pentech for IT Managed Services in Malaysia will give you a peace of mind and a Total Sense of Security through experienced professionals. Contact us to learn more about how we can help your business achieve its technology goals.

Network Operation Centre [NOC] with 24×7 monitoring

Our managed services offer 24×7 remote network monitoring with Pentech owned Network Operation Centre (NOC) that proactively monitors your IT environment, notifies you of any potential issues before they arise and initiate remediation. This is supported by a team of highly skilled Technical Specialists who provide comprehensive IT services and consultation.

Dedicated Technical Account Manager [TAM]

We offer a dedicated Technical Account Manager (TAM) who serves as a single point of contact for customers and assists them in achieving their core business objectives by providing both technical and business ideas and proposals.

Ticketing System with Permanent Data Storage

We simplify the customer engagement process with our owned Ticketing System, supported by consistent reminders to prevent breaching of SLA and to have permanent data storage that allows customers to have insights into older data. In addition, reports can be generated through our Ticketing System for purposes such as audit, justification, and many more.

Process & Procedures Powered by ITIL4

Our processes and procedures are powered by the widely-known ITIL4 methodology, ensuring that customer needs are carefully considered and value is provided.