Enterprise ICT infrastructure refers to the combination of hardware, software, networks, and services that form the foundation of an organisation’s digital operations. They encompass data centres such as hardware, sofrware and ICT infrastructure management tools, networks such as LAN and WAN infrastructure and network management tools, as well as security such as network and cybersecurity.

This business activity involves supplying hardware and software to our customers and, when required, providing installation and integration services. The supply of hardware and software is on a standalone basis, independent of the provision of our other services.

The main types of cloud services that we provide are third-party Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS), as well as managed cloud services. The PaaS and SaaS are sourced from third-party cloud service providers who own and operate the underlying hardware and software. We act as an intermediary where we license these services on behalf of the owners to our customers.  Our managed cloud services include the management of application and cloud utility software, and related services.

The other services that we provide include the following:

Technical services: This involves providing technical support services to end-users 24 hours per day, 7 days per week to help ensure that ICT infrastructure and/or applications are always available, and that any problems are fixed as quickly as possible.

Digital transformation services: This involves setting up an intranet that serves as a central hub for the company news and information, organisational chart and employee directory, HR-related resources and documents, a document library, as well as systems for document approval and digital signatures.